For the most part, working in the aftermarket tuning industry is rewarding and interesting, not because it is pays well (it doesn't). It is all about putting in one's maximum effort in everything, and when everything comes together as planned, enjoying the fruits of one's labor. Hopefully having some fun along the way.
In a way it's like being a medical practitioner; you visit a doctor when you're ill and seek his medical advice. Most of the time all goes well; you recover from your illness and the doctor goes on to treat other patients. Thus being a doctor is seen as a noble calling because the spirit of medical ethics guides their actions.
A tuner has no such luxury because there is no such thing as a Hippocratic Oath; it is widely perceived to be a shady profession to begin with.
A doctor is allowed to make bona fide mistakes due to illnesses having similar symptoms, but this standard is not applied universally. As long as word gets out that "XYZ did (or did not do, as the case may be) ABC to so-and-so's car" and it "blew up/stalls/causes babies to cry" then it's automatically assumed that the tuner is incompetent and/or negligent.
Whether it was actually a mechanical fault, driver error, a FUBAR engine build from some famous machine shop or the stars in a portentous alignment, are totally incidental to the playing of the blame game.
Whether the intent to propagate such "information" is malicious or not, is beside the point. To a tuner, his integrity is everything. He must absolutely stand by his work because it is a service, not a product that can be held or admired.
That is not to say that the customer isn't allowed to complain. The customer is definitely allowed to complain insofar as he feels that he is not receiving the attention that he deserves, and rightly so. On the other hand it is an entirely different thing altogether when the tuner tries his best yet the customer is planting seeds of FUD in the other customers, friends, even to the employer! As it is, a tuner's work is difficult (yeah I know it looks easy, but that's just because I make it so haha ;) without having to deal with this kind of bullshit.
Anyone who plants FUD, whether intentional or not, cannot be in my circle of trust.
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